Text Messages

Last updated: September 4, 2026

Qintara Health uses text messages to run the practical side of your care — confirming appointments, letting you know when results are ready, and answering questions you send us. This page explains exactly what you are agreeing to, what we will and will not send, and how to stop at any time.

1. How You Opt In

We only text you if you have given us permission. You can give it in any of these ways, and we keep a record of which one you used, the date, and the exact wording you were shown:

Ticking the consent box on a form on this website or on a form at the clinic.
Ticking the consent box inside your patient portal.
Texting us first. If you start the conversation, we treat that as permission to reply.

2. What We Send

Appointment confirmations, reminders, and changes.
Prescription and refill updates.
Notice that results or documents are ready to view.
Billing and payment confirmations.
Replies to messages you send us.

We do not put clinical detail in a text message. A phone screen is not a private place, so anything specific about your care lives in your patient portal, behind your login. A text will tell you that results are ready; it will not tell you what they say.

3. Marketing Is Separate, and Separately Agreed

Offers, promotions, and invitations are a different thing from the messages above, and we only send them if you have separately agreed to receive them.

Agreeing to appointment and care messages does not opt you into marketing.
Turning marketing off does not affect messages about your care.
You can have one without the other, in either direction, at any time.

4. How To Stop

Reply STOP to any message and we stop texting that number. You can reply START to turn messages back on, or HELP to reach a person. You can also ask any staff member to switch it off for you, and we will.

Opting out of texts never affects your care, your appointments, or your ability to reach us. We will simply use another way to contact you.

5. Cost and Frequency

Message and data rates may apply, depending on your mobile plan. Message frequency varies with your care — most people receive a few messages a month.

6. Your Information

We never sell your mobile number and we never share it with anyone for their own marketing. It is used to contact you about your care and your account, and for nothing else. Our Privacy Policy explains in full how we handle your information, including Protected Health Information under HIPAA.

7. Carriers

Mobile carriers are not liable for delayed or undelivered messages.

8. Contact Us

Reply HELP to any message, email support@qintarahealth.com, or call (850) 842-6692.